Terms & Conditions

All work, whether scheduled or ad-hoc, shall adhere to the terms and conditions outlined below, unless mutually agreed upon otherwise in writing. A detailed scope of work will be provided for larger, complex, or planned projects, specifying the particulars of each job.

Lighting Alterations:

• All alterations to lighting systems will be conducted with the understanding that standard fixtures, unless otherwise specified, are non-dimmable.
• The quantity and placement of downlights in a room will be determined by factors such as room dimensions, structural layout, and intended furniture arrangement.
• Downlights will typically utilize fire-rated GU10 LED models with options for white or polished/brushed chrome finishes and warm or cool white lamps. Samples can be provided for approval.
• Dimming options, where requested, will necessitate specialized LED dimmer switches.
• Clients are responsible for sourcing decorative or feature lighting fixtures to match personal preferences. Assistance can be provided, but costs for such items are not included unless specified otherwise.
• Clients should inspect sourced or supplied lighting fixtures for damage or missing parts, as we cannot be held liable for items found to be defective upon unpacking.
• If new lighting fixtures lack bulbs, compatible LED lamps can be supplied, though costs for these are not included unless stated otherwise.

Television Services:

• TV services are presumed to be Freeview unless otherwise indicated.
• Additional TV points will typically utilize existing working aerials, though additional boosting or distribution may be necessary.
• Unsuitable or absent aerials or satellite dishes may require secondary work or specialist fitters.

Bathrooms:

• Heated towel rails are assumed to operate via the central heating system unless stated otherwise.
• Bathroom lighting must adhere to IP rating regulations if the ceiling is below a specified height, otherwise, non-IP rated fixtures may be installed.
• Extractor fans will be selected from reputable brands such as Xpelair/Vent Axia.
• Each extractor fan will have a dedicated fused isolator installed for safety.

Undercupboard Lighting:

• Undercupboard lighting will typically operate in conjunction with overhead lighting, utilizing low-voltage LED drivers for safety.
• LED strip tape will be utilized, customizable to fit specific dimensions and matching the room’s existing lighting.

Decorative:

• Construction modifications may be necessary to accommodate wiring routes, potentially resulting in minor plaster or paint damage.
• Efforts will be made to minimize dust and debris, though clients are advised to remove or protect sensitive items before work commences.
• Basic cleaning will be conducted post-work, but additional cleaning, especially of food preparation areas, is recommended.

Final Accessories:

• Standard accessories such as light switches will typically feature a white plastic finish, though decorative options are available at an additional cost.
• Clients must inspect accessories sourced from external parties for completeness and damage upon receipt.

Site Specific:

• The term “outlets” refers to standard twin socket outlets unless otherwise specified. Non-standard locations or specialized outlets will be explicitly listed in the scope of work.
• Attic access is assumed to be unobstructed and safe for work, though additional time may be required if conditions differ.
• Furniture should be cleared to allow for easy access; any necessary movement of furniture is at the client’s risk.
• Existing electrical installations are presumed to be fault-free; any issues discovered during work will be communicated to the client for resolution.

Other Trades:

• It is advisable to schedule electrical work when other trades are not present to minimize logistical challenges.
• If collaborating with other trades, it is assumed they are properly insured and conduct themselves professionally.
• Projects involving multiple days must designate a project manager to communicate scheduling updates.

Smart-Home Systems:

• Long-term functionality and compatibility of smart-home solutions are not guaranteed beyond the initial installation.
• Ongoing technical support for smart-home equipment not supplied by us is not provided.

Miscellaneous:

• Variations to the scope of work may affect pricing and will be communicated accordingly.
• Material costs can be itemized on invoices for transparency.
• Working days are based on 7.5 hours, inclusive of planning and administrative tasks.
• Additional charges may apply for work outside the HD/S36 postcode area.
• Estimates are valid for 14 days.
• The physical installation may be carried out by our employees or approved subcontractors.
• Emergency work may involve temporary measures until a permanent solution can be implemented.
• Clients are responsible for ensuring important systems remain operational during and after works.

Payment:

• A deposit of 10% is requested to secure your booking with us for single day jobs
• A deposit of 30% may be requested for large scale works (over £1000.00) and rewires, we will work out a staged payment system with you on these works.
• Invoices are payable upon presentation, with staged payments for larger projects.
• Warranty coverage is contingent upon full payment of invoices.
• Invoices can be settled via BACS, cash, or credit/debit card via our secure online portal.

Staged Work:

• Jobs may be divided into stages, with each stage invoiced upon completion.

Certification:

• Relevant certification will be provided upon completion of notifiable work.
• Certificates may be invalidated if associated invoices are not paid in full.

Construction (Design and Management) Regulations (CDM) 2015:

• Work complies with CDM 2015, with a Construction Phase Plan provided before commencement.

Data Protection (EU GDPR regulations):

• Client information is securely stored and can be accessed or deleted upon request.

Recycling and Disposal:

• We are licensed waste carriers and responsible for the environmentally sound disposal of recyclable materials.
• Non-recyclable waste is left on-site for responsible disposal by the client.

Cancellation Rights:

• Clients may cancel a job at any time, though cancellation fees may apply if work has commenced or specialized materials have been ordered.

Warranty:

• Workmanship and non-consumable materials are covered by a 24-month guarantee.
• Claims under the guarantee must be made promptly, and invoices must be settled in full for coverage.
• Tamper seals, if present, will void the guarantee if broken.

Complaints and Alternative Dispute Resolution:

• Complaints should be addressed through our internal procedure, with the option for third-party resolution if necessary.

Refund Policy:

• Our refund policy is available for review upon request.

Updates to Terms and Conditions:

• Terms and conditions may be updated without notice, though alterations will not affect ongoing projects unless explicitly stated.

These terms and conditions serve as the framework for our business operations, providing clarity and transparency in our dealings with clients.

E&OE